No display, no response to entries
hidden
Battery is empty
Power the instrument with the power adaptor; allow the battery to recharge completely
Battery is defective
Instrument can only be operated when powered with the power adaptor.
Software does not respond
Perform a reset of the instrument (see Section 7.2 “Resetting of the analyzer”).
Power adaptor problems
hidden
No plug symbol displayed
Power adaptor not powered from the electrical source.
Instrument plug not
Wrong power adaptor.
Defective power adaptor.
Contact EKF Diagnostics Technical Support.
Error message "Wrong power supply"
Disconnect the wrong adaptor immediately and connect with the correct HemoPoint® H2 adaptor.
Error message "User error, voltage too low"
When operated with the power adaptor:
Wrong power adaptor connected.
Error and information messages
hidden
Information message "Temp. too high"
Ambient temperature is too high. Operate the instrument within the correct temperature range.
Information message "Temp. too low"
Ambient temperature is too low. Operate the instrument within the correct temperature range.
Information message "Low battery"
Low battery operation time. Power the instrument from the power adaptor to recharge the battery.
If the battery is not recharged, the instrument will switch off after a while.
Error message "Measured value too high"
Wrong or unsuitable sample material (see Section 0 “Technical data”).
Wrong sampling (see Section 4.1 “Taking a sample”).
Defective or superimposed microcuvette.
Error message "Dirty Optics – Use Optics Cleaner"
Dirty Optical unit; clean unit (see Section 6.1.3 “Optical unit”).
Cuvette holder not properly opened or closed; repeat measurement procedure.
Cuvette holder not properly engaged; replace cuvette holder (see Section 6.1.2 “Cuvette holder”).
Ambient temperature too high
Defective optical unit -> Contact EKF Diagnostics Technical Support.
Error message "Memory is full"
At least 4,000 test values have been stored.
Delete memory.
Instrument switches off too quickly or too slowly
Hidden
Stand-by time is unsuitable.
Reset the stand-by time (see Section 5.5.2.3 “Setting the stand-by time”).
Instrument does not react to opening or closing the cuvette holder
Hidden
Battery is discharged (Display shows nothing).
Connect the powder adaptor.
Software does not react.
Carry out a “Reset” (see Section 7.2 “Resetting of the analyzer”)
Tone Signal does not work, or does not work properly
Hidden
Tone signal is set incorrectly
Adjust the tone signal (see Section 5.5.2.1 “Setting the tone signal”).
Display texts are not shown in your language
Hidden
Language is set incorrectly
Set your language (see Section 5.3.7.1 “Setting the language”).
Date shown in the printout or data storage is incorrect or will not be displayed as expected
Hidden
Date setting is incorrect
Reset the date (see Section 5.3.2 “Setting the date”).
Date format is set incorrect
Reset the date (see Section 5.3.7.2 “Setting date format”).
Battery problems
Hidden
Error message: "Defective battery"
A battery problem was found.
Following this message the battery is switched off. The instrument can only be operated when powered with the power adaptor.
->Contact EKF Diagnostics Technical Support.
No battery symbol
The battery has been switched off by the instrument. The instrument can only be powered with the power adaptor.
->Contact EKF Diagnostics Technical Support
The battery operation time is too short. The instrument switches off without previous warning.
Always leave the instrument connected to the power adaptor until the charging process has been.
The battery has deteriorated and should be.
->Contact EKF Diagnostics Technical Support
Problems with QC measurements and sample measurements
Hidden
Test result of the control cuvette is out of range.
Wrong control cuvette.
Damaged control cuvette.
Cuvette holder not properly engaged; replace cuvette holder (see Section 6.1.2 “Cuvette holder”).
Dirty Optical unit; clean unit (see Section 6.1.3 “Optical unit”).
Control cuvette is not correctly positioned into the cuvette holder.
Test results are not realistic. Control blood test result is out of range.
Defective or superimposed microcuvette.
Air bubbles in the microcuvette
Sampling error (see Section 4.1 “Taking a sample”)
Wrong or unsuitable control blood. Incorrect control level
Cuvette holder not properly engaged; replace cuvette holder (see Section 6.1.2 “Cuvette holder”).
Dirty Optical unit; clean optical unit (see Section 1.3 “Optical unit”).
Cuvette is not correctly positioned into the cuvette holder.
The HemoPoint® H2 must be only used with HemoPoint® H2 Hemoglobin n•x•t® micro cuvettes
System Error
Hidden
Error message "CRC ROM" "CRC RAM" "CRC EEProm"
Internal problem of instrument; operation not possible.
Contact EKF Diagnostics Technical Support.
Error message "Defective electronics"
Control cuvette or microcuvette in the closed cuvette holder when the instrument is switched on; remove cuvette.
Dirty Optical unit; clean unit (see Section 6.1.3 “Optical unit”).
Internal problem of instrument; operation not possible.
Contact EKF Diagnostics Technical Support.
Display screen is hard to read
Hidden
Display contrast setting is unsuitable
Reset the display contrast (see Section 5.3.6 “ Setting the display contrast”).
Instrument will not switch on
Hidden
Battery is discharged
Power in the power adaptor.
Software does not respond
Carry out a “Reset” (see Section 7.2 “Resetting of the analyzer”).
Instrument does not react when connected to the power adaptor
Check the connections and that all plug contacts are correctly seated.
Background illumination does not work
Hidden
Power adaptor is not connected
Connect the power adaptor.
Backlight illumination is not turned on under the battery backlight mode
Turn the backlight mode on (see Section 5.5.2.2 “Setting the backlight mode”).
Time displayed is incorrect
Hidden
Time is set incorrectly
Reset the time (see Section 5.3.3 “Setting the time”).
Time shown in the printout or data storage is incorrect or while not be displayed as expected
Hidden
Time is set incorrectly
Reset the time (see Section 5.3.3 “Setting the time”).
Time format is set incorrectly
Set the time format (see Section 5.3.7.3 “Setting time format”).
Incorrect units are shown
Hidden
Setting of units is incorrect.
Set the units of measurement (see Section 5.3.4 “Setting the units”).
Printer does not print
Hidden
Incorrect type of printer
Connect to a DPU-414 printer (see Section 5.6.1 “Connecting a printer”).
Printer not "online"
Switch the printer to online mode (see operating instructions for the printer).
Incorrect, or incorrectly connected, printer cable
Use an original printer cable from EKF Diagnostics or check that the plug contacts are correctly seated (see Section 5.6.1.1 “Connecting the printer cable”).
Resetting of the Analyzer
The “Reset” serves to transfer the analyzer to its default settings, without changing user-specific settings significantly. The settings for contrast, date and time are lost.
The reset button can be found on the underside of the analyzer.
To reset the analyzer, simply press the button using a narrow object such as a ballpoint pen or paperclip.
Confirmation display:
