Ahrefs

HEMO Control Error Codes

No display, no response to entries

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Battery is empty

Power the instrument with the power adaptor; allow the battery to recharge completely

Battery is defective

Instrument can only be operated when powered with the power adaptor.

Software does not respond

Perform a reset of the instrument (see Section 7.2 “Resetting of the analyzer”).

Power adaptor problems

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No plug symbol displayed

Power adaptor not powered from the electrical source.

Instrument plug not

Wrong power adaptor.

Defective power adaptor.

Contact EKF Diagnostics Technical Support.

Error message "Wrong power supply"

Disconnect the wrong adaptor immediately and connect with the correct HemoPoint® H2 adaptor.

Error message "User error, voltage too low"

When operated with the power adaptor:
Wrong power adaptor connected.

Error and information messages

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Information message "Temp. too high"

Ambient temperature is too high. Operate the instrument within the correct temperature range.

Information message "Temp. too low"

Ambient temperature is too low. Operate the instrument within the correct temperature range.

Information message "Low battery"

Low battery operation time. Power the instrument from the power adaptor to recharge the battery.

If the battery is not recharged, the instrument will switch off after a while.

Error message "Measured value too high"

Wrong or unsuitable sample material (see Section 0 “Technical data”).

Wrong sampling (see Section 4.1 “Taking a sample”).

Defective or superimposed microcuvette.

Error message "Dirty Optics – Use Optics Cleaner"

Dirty Optical unit; clean unit (see Section 6.1.3 “Optical unit”).

Cuvette holder not properly opened or closed; repeat measurement procedure.

Cuvette holder not properly engaged; replace cuvette holder (see Section 6.1.2 “Cuvette holder”).

Ambient temperature too high

Defective optical unit -> Contact EKF Diagnostics Technical Support.

Error message "Memory is full"

At least 4,000 test values have been stored.

Delete memory.

Instrument switches off too quickly or too slowly

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Stand-by time is unsuitable.

Reset the stand-by time (see Section 5.5.2.3 “Setting the stand-by time”).

Instrument does not react to opening or closing the cuvette holder

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Battery is discharged (Display shows nothing).

Connect the powder adaptor.

Software does not react.

Carry out a “Reset” (see Section 7.2 “Resetting of the analyzer”)

Tone Signal does not work, or does not work properly

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Tone signal is set incorrectly

Adjust the tone signal (see Section 5.5.2.1 “Setting the tone signal”).

Display texts are not shown in your language

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Language is set incorrectly

Set your language (see Section 5.3.7.1 “Setting the language”).

Date shown in the printout or data storage is incorrect or will not be displayed as expected

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Date setting is incorrect

Reset the date (see Section 5.3.2 “Setting the date”).

Date format is set incorrect

Reset the date (see Section 5.3.7.2 “Setting date format”).

Battery problems

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Error message: "Defective battery"

A battery problem was found.
Following this message the battery is switched off. The instrument can only be operated when powered with the power adaptor.
->Contact EKF Diagnostics Technical Support.

No battery symbol

The battery has been switched off by the instrument. The instrument can only be powered with the power adaptor.
->Contact EKF Diagnostics Technical Support

The battery operation time is too short. The instrument switches off without previous warning.

Always leave the instrument connected to the power adaptor until the charging process has been.
The battery has deteriorated and should be.
->Contact EKF Diagnostics Technical Support

Problems with QC measurements and sample measurements

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Test result of the control cuvette is out of range.

Wrong control cuvette.

Damaged control cuvette.

Cuvette holder not properly engaged; replace cuvette holder (see Section 6.1.2 “Cuvette holder”).

Dirty Optical unit; clean unit (see Section 6.1.3 “Optical unit”).

Control cuvette is not correctly positioned into the cuvette holder.

Test results are not realistic. Control blood test result is out of range.

Defective or superimposed microcuvette.

Air bubbles in the microcuvette

Sampling error (see Section 4.1 “Taking a sample”)

Wrong or unsuitable control blood. Incorrect control level

Cuvette holder not properly engaged; replace cuvette holder (see Section 6.1.2 “Cuvette holder”).

Dirty Optical unit; clean optical unit (see Section 1.3 “Optical unit”).

Cuvette is not correctly positioned into the cuvette holder.

The HemoPoint® H2 must be only used with HemoPoint® H2 Hemoglobin n•x•t® micro cuvettes

System Error

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Error message "CRC ROM" "CRC RAM" "CRC EEProm"

Internal problem of instrument; operation not possible.

Contact EKF Diagnostics Technical Support.

Error message "Defective electronics"

Control cuvette or microcuvette in the closed cuvette holder when the instrument is switched on; remove cuvette.

Dirty Optical unit; clean unit (see Section 6.1.3 “Optical unit”).

Internal problem of instrument; operation not possible.

Contact EKF Diagnostics Technical Support.

Display screen is hard to read

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Display contrast setting is unsuitable

Reset the display contrast (see Section 5.3.6 “ Setting the display contrast”).

Instrument will not switch on

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Battery is discharged

Power in the power adaptor.

Software does not respond

Carry out a “Reset” (see Section 7.2 “Resetting of the analyzer”).

Instrument does not react when connected to the power adaptor

Check the connections and that all plug contacts are correctly seated.

Background illumination does not work

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Power adaptor is not connected

Connect the power adaptor.

Backlight illumination is not turned on under the battery backlight mode

Turn the backlight mode on (see Section 5.5.2.2 “Setting the backlight mode”).

Time displayed is incorrect

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Time is set incorrectly

Reset the time (see Section 5.3.3 “Setting the time”).

Time shown in the printout or data storage is incorrect or while not be displayed as expected

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Time is set incorrectly

Reset the time (see Section 5.3.3 “Setting the time”).

Time format is set incorrectly

Set the time format (see Section 5.3.7.3 “Setting time format”).

Incorrect units are shown

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Setting of units is incorrect.

Set the units of measurement (see Section 5.3.4 “Setting the units”).

Printer does not print

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Incorrect type of printer

Connect to a DPU-414 printer (see Section 5.6.1 “Connecting a printer”).

Printer not "online"

Switch the printer to online mode (see operating instructions for the printer).

Incorrect, or incorrectly connected, printer cable

Use an original printer cable from EKF Diagnostics or check that the plug contacts are correctly seated (see Section 5.6.1.1 “Connecting the printer cable”).

Resetting of the Analyzer

The “Reset” serves to transfer the analyzer to its default settings, without changing user-specific settings significantly. The settings for contrast, date and time are lost.

The reset button can be found on the underside of the analyzer.

To reset the analyzer, simply press the button using a narrow object such as a ballpoint pen or paperclip.

Confirmation display: