Irregular or slow movement of test strip tray
If movement of the test table is irregular or slow, this may be caused by the heavy buildup of dried urine on the test table. Clean the test strip tray and insert as described in L.2 Cleaning the test strip tray.
Analyzer does not switch on
Only use the power supply adapter included with the unit. Check all power connections:
A. the DC plug is correctly inserted into the analyzer,
B. the AC plug is correctly inserted into the external power supply (the blue LED is switched on).
The reader doesn’t print or the printout is not visible
A. Paper is out (error: W30) or paper cover is not closed (error: W31): Replace paper and close paper cover.
B. Wrong paper (not thermal paper) is loaded: Insert the right type of paper correctly
hidden
E99
Category: Error Message
Type: Status Line
Text: Head HW
Long Text:
Head hardware error. Please call Service.
Action:
Contact your service representative.
E98
Category: Error Message
Type: Status Line
Text: Printer HW
Long Text:
Printer hardware error. Please call Service
Action:
Contact your service representative.
E97
Category: Error Message
Type: Status Line
Text: Head Voltage
Long Text:
Head voltage value is out of range. Please call Service.
Action:
Contact your service representative.
E96
Category: Error Message
Type: Status Line
Text: Power Voltage
Long Text:
Power voltage value is out of range. Please call Service.
Action:
Contact your service representative.
E90
Category: Error Message
Type: Status Line
Text: Reference pad
Long Text:
Failure of reference pad check. Reference pad value of the tray is out of range. See User’s Manual for further instructions.
Action:
Reference pad is contaminated or damaged.
Clean the rest strip tray and its reference pad (Chapter L.2 on page 66).
If the error remains, replace the test strip tray with a spare one or request a new one.
If the error remains, Contact your service representative.
E89
Category: Error Message
Type: Status Line
Text: QC lockout
Long Text:
Go to “QC measurement” to perform QC check.
Action:
Perform QC check measurements to remove the QC lockout.
E88
Category: Error Message
Type: Status Line
Text: Memory limit
Long Text:
Database limit exceeded, please delete results to free up space.
Action:
Free up memory by erasing old data!
E69
Category: Warning Message
Type: Status Line
Text: Output port
Long Text:
Output port not open. Please restart the system!
Action:
Restart analyzer.
W68
Category: Warning Message
Type: Status Line
Text: Output internal
Long Text:
Output internal error. Please restart system!
Action:
Restart analyzer.
W67
Category: Warning Message
Type: Status Line
Text: Output init
Long Text:
Output not inited. Please restart system!
Action:
Restart analyzer.
W66
Category: Warning Message
Type: Status Line
Text: Output closed
Long Text:
Output closed. Please restart system!
Action:
Restart analyzer.
W65
Category: Warning Message
Type: Status Line
Text: Output memory
Long Text:
Not enough memory for output. Please restart system!
Action:
Restart analyzer.
W64
Category: Warning Message
Type: Status Line
Text: Output write
Long Text:
Cannot write output. Please change the file name or (re)insert USB pendrive.
Action:
Use alphanumeric characters only or ensure if the USB pendrive is connected properly and recognized by the system.
If required, re-initialize the USB port by pressing the 77E logo on the top right corner.
W63
Category: Warning Message
Type: Status Line
Text: Output aborted
Long Text:
Output aborted. Please start again.
Action:
Restart transfer.
W62
Category: Warning Message
Type: Status Line
Text: Output limit
Long Text:
Output reached internal limit. Please check protocol.
Action:
Check and verify output settings..
W61
Category: Warning Message
Type: Status Line
Text: Output protocol
Long Text:
Output failure. Please check connection type.
Action:
Check and verify output settings.
W60
Category: Warning Message
Type: Status Line
Text: Output failure
Long Text:
Output failure. Please wait and try again in a minute. In case of repeated failure please check connection type.
Action:
The system continuously tries to deliver the output. In case of success, the error will automatically disappear. If the error persists, check and verify output settings.
W59
Category: Warning Message
Type: Status Line
Text: Output busy
Long Text:
Output line busy. Please wait. and try again in a minute.
Action:
The system continuously tries to deliver the output. In case of success, the error will automatically disappear. If the error persists, check and verify output settings.
W58
Category: Warning Message
Type: Status Line
Text: Output file
Long Text:
Output file not open. Please change file name or insert pendrive.
Action:
Change the file name/destination or ensure if the USB pendrive is connected properly and recognized by the system. If required, re-initialize the USB port by pressing the 77E logo on. the top right corner.
W57
Category: Warning Message
Type: Status Line
Text: Output link
Long Text:
Output link lost. Please wait a minute. In case of persistent failure please check connection and connection parameters.
Action:
The system continuously tries to deliver the output. In case of success, the error will automatically disappear. If the error persists, please verify the connections and the presence/status of the destination.
W56
Category: Warning Message
Type: Status Line
Text: Output connect
Long Text:
Output port cannot connect to server. Please check ethernet cable, ethernet configuration in settings and server IP address and port number.
Action:
The system continuously tries to deliver the output. In case of success, the error will automatically disappear. If the error persists, please verify the connections and the presence/status of the destination.
W38
Category: Warning Message
Type: Status Line
Text: Head version
Long Text:
Measure head SW version is unknown. Please call Service.
Action:
Contact your service representative
W37
Category: Warning Message
Type: Status Line
Text: Temperature
Long Text:
Temperature out of allowed range.
Action:
Ensure the proper environmental conditions.
W35
Category: Warning Message
Type: Status Line
Text: Data lost (limit)
Long Text:
Database counter is reaching its limit. Please delete some results.
Action:
Free up memory by erasing old data (circular memory option is enabled, so old data will be overwritten by new data).
W34
Category: Warning Message
Type: Status Line
Text: Memory near full
Long Text:
Database counter is reaching its limit. Please delete some result.
Action:
Free up memory by erasing old data!
W33
Category: Warning Message
Type: Status Line
Text: QC Lockout
Long Text:
Go to “QC measurement”. to perform QC check.
Action:
Perform QC check measurements to remove the QC lockout.
W32
Category: Warning Message
Type: Status Line
Text: Stripholder
Long Text:
Stripholder error. Can’t go to home position. Please check it!.
Action:
Check if the test strip tray is placed properly in the housing remove any obstacles from the path (D.2.2 on Page 15).
W31
Category: Warning Message
Type: Status Line
Text: Door Open
Long Text:
Printer door is open. Please close it.
Action:
Check if the paper roll is correctly loaded in. the printer bay and close the printer door.
W30
Category: Warning Message
Type: Status Line
Text: Paper Out
Long Text:
Paper out. Please replace the printer paper!
Action:
Open printer door and load a fresh paper roll in the printer.
E199
Category: Error Message
Type: Pop-up Message
Long Text:
DB Failure: cannot write result. Please call service!
Action:
Contact your service representative. Either see Page 63 for ‘full database clear’.
E198
Category: Error Message
Type: Pop-up Message
Long Text:
DB Failure: cannot modify result. Please call Service!
Action:
Contact your service representative. Either see Page 63 for ‘full database clear’.
E197
Category: Error Message
Type: Pop-up Message
Long Text:
DB Failure: cannot delete result. Please call Service!
Action:
Contact your service representative. Either see Page 63 for ‘full database clear’.
E196
Category: Error Message
Type: Pop-up Message
Long Text:
DB Failure: configuration is corrupted. Please check the configuration settings.
Action:
Contact your service representative. Either see Page 63 for ‘full database clear’.
E195
Category: Error Message
Type: Pop-up Message
Long Text:
Worklist DB failure: cannot write new item.
Action:
Contact your service representative.
Either see Page 63 for ‘full database clear’.
E194
Category: Error Message
Type: Pop-up Message
Long Text:
Worklist DB failure: cannot insert or modify item.
Action:
Contact your service representative.
Either see Page 63 for ‘full database clear’.
E193
Category: Error Message
Type: Pop-up Message
Long Text:
Worklist DB failure: cannot delete item.
Action:
Contact your service representative.
Either see Page 63 for ‘full database clear’.
E171
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Cannot export log.
Action:
Ensure the USB pendrive is connected properly and recognized by the system. If required, re-initialize the USB port by pressing the 77E logo on the top right corner.
E170
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Sample ID already exists, please change it.
Action:
Verify and repeat the input or use another Sample ID!
E169
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Registration Code is already used.
Action:
Verify and repeat the input or use another RegCode.
E168
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Registration Code is not valid.
Action:
Verify and repeat the input or use another RegCode.
E167
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Operator ID already exists, please change it.
Action:
Enter another Operator ID.
E166
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Password check failed, please try again.
Action:
Enter the valid password.
E165
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Password is too short, please try again!
(minimum length is 3 characters).
Action:
Enter a new password min. 3 characters long.
E164
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Password does not match, please try again.
Action:
Re-enter password.
E163
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Operator does not exist, please try again.
Action:
Enter another Operator ID.
E162
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Password check failed, please try again.
Action:
Enter the valid password.
E161
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Sample ID required.
Please set it.
Action:
Enter Sample ID.
E160
Category: Error Message
Type: Timed Pop-up Window
Long Text:
LOT Code required.
Please set it.
Action:
Enter LOT Code.
W169
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Cannot open serial port for output!
Action:
Check serial port connection.
W158
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Cannot open file for output!
Action:
Check the output port and presence of the output storage.
W156
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Cannot connect to server for output.
Action:
Check output server settings.
W139
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Previous “strip pads” settings lost. Press “OK” (apply) before strip change.
Action:
Press Apply button to save changes, otherwise the special strip settings (pad order, sediment rec., etc.) won’t be saved.
W138
Category: Error Message
Type: Pop-up Window
Long Text:
Server IP address or mask format not right. (ex.: 192.168.1.12:4130).
Action:
Check and correct server IP address or mask input.
W137
Category: Error Message
Type: Pop-up Window
Long Text:
IP address or subnet mask format is not correct. (i.e. 192.168.1.5/24 or 192.168.1.5/255.255.255.0).
Action:
Check and correct the analyzer’s IP address or mask input.
W136
Category: Error Message
Type: Pop-up Window
Long Text:
IP address format is not correct. (i.e. 192.168.1.12)
Action:
Check and correct the analyzer’s IP address.
W135
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Cannot export log, because USB drive does not exists. Please insert it.
Action:
Ensure the USB pendrive is connected properly and recognized by the system. If required, re-initialize the USB port by pressing the 77E logo on the top right corner.
W134
Category: Error Message
Type: Pop-up Window
Long Text:
Worklist DB failure: possible data loss! Trying to repair.
May take some minutes, please wait.
Action:
Database failure.
The system is trying to repair it, action is in progress. May take some minutes, please wait.
W134
Category: Error Message
Type: Pop-up Window
Long Text:
Worklist DB failure: possible data loss!
Action:
Possible data loss, check worklist.
If problem occurs multiple times, Contact your service representative.
W133
Category: Error Message
Type: Pop-up Window
Long Text:
Config DB failure: possible data loss! Trying to repair. May take some minutes, please wait.
Action:
Data loss probably occurred.
System is trying to repair itself.
W133
Category: Error Message
Type: Pop-up Window
Long Text:
Config DB failure: possible data loss!
Action:
Possible configuration loss, check database. If problem occurs multiple times, Contact your service representative.
W132
Category: Error Message
Type: Pop-up Window
Long Text:
Config DB is recreated.
Previous configuration is lost!
Action:
System settings are regenerated. Set the configuration options again.
If problem occurs multiple times, Contact your service representative.
W131
Category: Error Message
Type: Pop-up Window
Long Text:
DB failure: possible data loss! Trying to repair. May take some minutes, please wait.
Action:
Data loss probably occurred. System is trying to repair itself.
W131
Category: Error Message
Type: Pop-up Window
Long Text:
DB failure: possible data loss!
Action:
Possible data loss, check database.
If problem occurs multiple times, Contact your service representative.
W130
Category: Error Message
Type: Pop-up Window
Long Text:
DB is recreated. All previous data is lost!
Action:
All existing data was lost.
If problem occurs multiple times, Contact your service representative.
I115
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Measure head SW update in progress. May take some seconds, please wait.
Action:
N/A
I114
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Connection is in progress. Please wait.
Action:
N/A
I113
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Output is paused while in “Settings » Ethernet” screen.
Action:
N/A
I112
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Log exported.
Action:
N/A
I111
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Log export in progress. Please wait.
Action:
N/A
I110
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Output paused while navigating in settings menu.
Action:
N/A
I109
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Unused QC LOTs and limits deleted.
Action:
N/A
I107
Category: Error Message
Type: Timed Pop-up Window
Long Text:
No password set. Please set your password on login!
Action:
N/A
I106
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Operator added.
Action:
N/A
I105
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Selection was sent for printing.
Action:
N/A
I104
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Selection was sent for printing.
Action:
N/A
I103
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Selection is inverted.
Action:
N/A
I102
Category: Error Message
Type: Timed Pop-up Window
Long Text:
All samples are selected.
Action:
N/A
I101
Category: Error Message
Type: Timed Pop-up Window
Long Text:
Sample ID was not found, please try again or cancel the search.
Action:
N/A
hidden
E299
Category: Error Message
Type: Result View
Long Text:
Head HW error: some LEDs may be defective. Please call Service.
Action:
Head hardware error.
Contact your service representative.
E298
Category: Error Message
Type: Result View
Long Text:
Head HW error: voltage out of range. Please call Service.
Action:
Head hardware error.
Contact your service representative.
E297
Category: Error Message
Type: Result View
Long Text:
Head HW error: software check failed.
Please call Service.
Action:
Head hardware error.
Contact your service representative.
E296
Category: Error Message
Type: Result View
Long Text:
Head communication failed.
Please restart the system.
Action:
Communication with the head failed after the measurement.
Restart analyzer and repeat the test with a new test strip.
If the error remains, Contact your service representative.
E282
Category: Error Message
Type: Result View
Long Text:
Database error. Stored item is corrupted.
Please delete item from database.
Action:
Corrupted data.
Restart analyzer and repeat the test with a new test strip.
If the error remains, Contact your service representative.
E281
Category: Error Message
Type: Result View
Long Text:
Database error. Missing strip configuration data. Please delete item from database.
Action:
Corrupted data.
Restart analyzer and repeat the test with a new test strip.
If the error remains, Contact your service representative.
E280
Category: Error Message
Type: Result View
Long Text:
Configuration error. System configuration (or database) failed.
Action:
Corrupted data.
Restart analyzer and repeat the test with a new test strip.
If the error remains, Contact your service representative.
E270
Category: Error Message
Type: Result View
Long Text:
Strip tray reference pad error. Measured value out of acceptable range!
Action:
Reference pad is contaminated or damaged.
Clean the test strip tray and its reference pad (Chapter L.2 on Page 66) repeat the test with a new test strip.
If the error remains, replace the test strip tray with a spare one or request a new one. If the error remains, Contact your service representative.
E269
Category: Error Message
Type: Result View
Long Text:
Backlight is too strong.
Measurement is not possible!
Action:
External light was too strong during testing.
Reduce the intensity of the external light or do not expose the tray directly with a strong light source (i.e. direct sunlight or lamp).
Reapeat the test with a new test strip.
E267
Category: Error Message
Type: Result View
Long Text:
Home position error. Step failure detected after measurement.
Action:
Position count check failed after testing. Check if the test strip tray is placed properly in the housing or remove any obstacles from the path (Chapter D.2.2 on Page 15). Make sure that you do not push or pull the tray during its movement.
Repeat the test with a new test strip.
E266
Category: Error Message
Type: Result View
Long Text:
Strip type mismatch while calculating the results of measurement.
Action:
Not the proper test strip type was used.
Ensure that the strip type selected in settings is being used (Chapter K.6 on Page 56). Repeat the test with a new test strip.
E265
Category: Error Message
Type: Result View
Long Text:
Measured value out of valid range for one or more pads.
Action:
Non-realistic data was collected.
A.) Ensure that the strip type selected in settings is being used (Chapter K.6 on Page 56).
B.) Check strip quality.
Check the expiry date of the strip. Remove the defective strip and discard. Probably the strip was not shipped or stored in the proper humidity, temperature, or light conditions. Repeat the test using a new test strip from a new vial.
E264
Category: Error Message
Type: Result View
Long Text:
Strip position error. Strip position check failed after the measurement.
Action:
Strip moved from its initial position during testing.
Repeat the test ensuring the strip is correctly positioned on the test strip tray: slide strip to the end of the channel.
E263
Category: Error Message
Type: Result View
Long Text:
Temperature was out of allowed range during measurement.
Action:
Test was performed outside the operation range.
Ensure the proper environmental conditions. Repeat the test using a new test strip
E262
Category: Error Message
Type: Result View
Long Text:
Flipped strip error. Strip is put backside top on stripholder.
Action:
Test strip was placed downwards. Repeat the test ensuring the strip is correctly positioned on the test strip tray with the test pads facing up.
E261
Category: Error Message
Type: Result View
Long Text:
Strip is (partially) dry.
Action:
Strip was (partially) dry.
Repeat the test ensuring that the new strip including the nearesr pad to the handle (the last pad) has been in contact with the sample.
E260
Category: Error Message
Type: Result View
Long Text:
No strip is present. Storing commented item without real values.
Action:
No strip was presented during measurement.
Result is only saved to enable comment input.
hidden
I502
Category: Information Message
Type: Update
Long Text:
The system is already up to date.
Action:
N/A
I503
Category: Information Message
Type: Update
Long Text:
SW update is not found.
Please insert USB drive with SW package.
Action:
According to the description.
I504
Category: Information Message
Type: Update
Long Text:
Software update package was found. Press “Update” button to start process.
Action:
According to the description.
E596
Category: Error Message
Type: Update
Long Text:
Update was failed.
Action:
Check and verify the software update sources on the media. Restart update.
E597
Category: Error Message
Type: Update
Long Text:
Internal configuration failure! (Please call service).
Action:
Restart update. If problem remains, Contact your service representative.
E572
Category: Error Message
Type: Update
Long Text:
Failed install.
Action:
Corrupted or missing files. Check and verify the software update sources on the media. Restart update.
E562
Category: Error Message
Type: Update
Long Text:
Failed backup.
Action:
Restart update. If problem remains, Contact your service representative.
E561
Category: Error Message
Type: Update
Long Text:
Missing.
Action:
Corrupted or missing files. Check and verify the software update sources on the media. Restart update. If problem remains, Contact your service representative.
E5XX
Category: Error Message
Type: Update
Long Text:
Package error.
Action:
Corrupted or missing files. Check and verify the software update sources on the media. Restart update.
E5XX
Category: Error Message
Type: Update
Long Text:
Internal error.
Action:
Restart update. If problem remains, Contact your service representative.
E5XX
Category: Error Message
Type: Update
Long Text:
Missing source.
Action:
Check and verify the software update sources on the media. Restart update.
E5XX
Category: Error Message
Type: Update
Long Text:
Source check failure.
Action:
Corrupted or missing files. Check and verify the software update sources on the media. Restart update.
E5XX
Category: Error Message
Type: Update
Long Text:
Unpack failed.
Action:
Corrupted or missing files. Check and verify the software update sources on the media. Restart update. If problem remains, Contact your service representative.
I5XX
Category: Information Message
Type: Update
Long Text:
….
Action:
N/A
O5XX
Category: Information Message
Type: Update
Long Text:
….
Action:
N/A